Shipping policy

This website is operated by Homespun Pottery Pty Ltd (ABN 57 698 909 456) trading as Homespun Ceramics. Throughout the site, the terms 'we', 'us', and 'our' refer to Homespun Pottery Pty Ltd.

Shipping Policy

At Homespun Ceramics, we're dedicated to making your creative journey as seamless as possible, right from the moment you place your order.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the weight of your order, so you only ever pay the actual cost of getting your order to you.

From time to time we offer flat-rate or discounted shipping on selected items or during promotional periods. Any current offers will be applied automatically at checkout.

Delivery Timeframe

Order processing: orders are processed and dispatched within 1–3 business days.
Australian orders: delivery within 10 business days of your order being placed.
International orders: delivery within 15 business days of your order being placed.
Tracking: you'll receive a shipping confirmation email with tracking information once your order has been dispatched, so you can follow its journey.

Delivery times may vary depending on your location and courier conditions outside our control.

Shipping Partners

We partner with trusted Australian couriers to ensure your order arrives safely and efficiently.

Delivery Address

Please ensure your shipping address is accurate and complete at the time of purchase. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete address details provided by the customer. If an item is returned to us due to an incorrect address, you may be responsible for re-shipping costs.

Damaged or Lost Orders

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at hello@homespunceramics.com with your order number and details. We will work swiftly with our shipping partners to resolve the issue and ensure you receive your product.

Returns

We cover return shipping on Australian orders under our 30-day change of mind policy. See our Refund Policy for full details.