Refund policy

This website is operated by Homespun Pottery Pty Ltd (ABN 57 698 909 456) trading as Homespun Ceramics. Throughout the site, the terms 'we', 'us', and 'our' refer to Homespun Pottery Pty Ltd.

12-Month Warranty

All our products come with a 12-month manufacturer warranty from the date of purchase. This warranty covers hardware failures, manufacturing defects, or technical issues under normal consumer use. If your product breaks or experiences a defect within 12 months, contact us at hello@homespunceramics.com with your order details and a video or photo of the issue so we can arrange a repair, replacement, or spare parts.

Note: The warranty does not cover normal wear and tear, intentional damage, misuse, or unauthorized modifications.

No Change of Mind Returns

Please choose carefully, as we do not offer returns, refunds, or exchanges for change of mind.

Damages and Issues Upon Arrival

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately at hello@homespunceramics.com so we can evaluate the issue and make it right.

To start a report for a damaged or defective item, please send:

Your order number and proof of purchase
Clear photos or video showing the damage or defect

If your claim is accepted, returns/replacements will be sent to or processed from our location:
20 Boundary Lane, Cabramatta, NSW 2166, Australia

Items sent back to us without first contacting customer support will not be accepted.

Exchanges

We do not offer standard exchanges unless an item has arrived damaged, defective, or is covered under our 12-month warranty.

European Union 14-Day Cooling Off Period (For EU Orders Only)

Notwithstanding the above, if merchandise is being shipped into the European Union, customers have the legal right to cancel or return their order within 14 days for any reason under EU consumer protection laws. Items must be in the same condition as received, unused, with tags, and in original packaging.

Refunds

Once we’ve received and inspected a returned damaged or warranty item, we will notify you of the refund status. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at hello@homespunceramics.com.